Psychological First Aid (PFA) in the workplace is an early-response support approach designed to help employees manage acute stress, emotional reactions, or distress arising from challenging work situations or unexpected incidents. It provides immediate, compassionate, and practical support to stabilise employees, reduce the impact of stress, and promote a safe and supportive work environment.

PFA equips organisations with a structured method to respond to workplace events such as accidents, conflicts, customer aggression, sudden changes, or emotionally demanding situations. It empowers trained personnel leaders, HR teams, or designated responders to recognise distress, offer calm guidance, and connect employees with further resources when necessary.